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Deliveries and returns


📍 Shipping costs at Madara

👉 Metropolitan France 3€50, for a purchase of less than 11€


👉 Metropolitan France 5€00, for a purchase over 30€


👉European countries served by Mondial Relay:

-3€50, for a purchase less than 30€

-5€00, for a purchase over 30€


👉 For the rest of the world and delivery by colissimo at home at postage rates

(prices 👉



You have 14 days from the date of delivery to return an item to us. 


The item must be in its original condition* labeled and unworn.

- Returns by colissimo against signature 



96 rue René Lanoy

62300 LENS


Return costs are your responsibility.

Reimbursement of the order excluding delivery costs within 15 days.


*Original Condition

For hygienic reasons, some items cannot be returned:

  •   earrings and piercings, if the package is opened or if they have been worn

  • swimsuits and underwear without their hygienic protection band 

  • make-up products and Face + Body products if the packaging is opened or the original hygienic protective strip has been removed.


If the item you return to us is damaged, worn or in poor condition and therefore cannot be resold, we will not be able to refund you and we may have to send it back to you (and ask you to bear the cost of delivery). 

If the item has a smell of perfume, fireplace wood fire, stale, animals. It will be refused.

If the item has animal hair you will be refused 

If the item has been washed and/or ironed, it will be refused 

All items are inspected upon return. 

To receive a full refund, all returned items must be unused/worn and must be in the same condition that you received them with their original packaging, with all tags still attached (e.g. shoes should be returned in the shoe box you received).

No exceptions will be made, the items will be returned to you and the shipping costs re-invoiced. 



Returned items are your responsibility until they reach us, so be sure   to obtain proof of postage in case you need to contact us about your back! 

We are not responsible for items returned to us in error (it happens!). If we are able to locate the items (this is not always possible) and you want them returned to you, we may ask you to bear the cost of delivery.


Correct use

If we notice an unusual pattern of returns, for example, if we suspect that a customer is carrying the items ordered only to return them for a refund, or that he/she orders and returns excessively items, or if we find that he/she is returning items that are not what he/she ordered, we may need to deactivate his/her account and all associated accounts. If this happens to you and you think we've made a mistake, please contact customer service and we'll be happy to discuss this with you.

If your account has been deactivated and you should make a valid return, please contact our customer service. You will receive a return label but you will have to pay the return postage.  

Please note that we reserve the right to take legal action against the customer who returns items that he/she did not order.

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